Embedded Files
From the Start Pty Ltd – Terms and Conditions
From the Start Pty Ltd – Terms and Conditions
From the Start Pty Ltd – Terms and Conditions
From the Start Pty Ltd – Terms and Conditions
1. Introduction
1. Introduction
1.1. From the Start Pty Ltd provides parenting support through counselling, education, in-home sessions, and online consultations, support work services, and professional development.
1.1. From the Start Pty Ltd provides parenting support through counselling, education, in-home sessions, and online consultations, support work services, and professional development.
1.2. These Terms and Conditions (Terms) govern all services provided by From the Start Pty Ltd (Services) and your use of our website (Website).
1.2. These Terms and Conditions (Terms) govern all services provided by From the Start Pty Ltd (Services) and your use of our website (Website).
1.3. If any statement on the Website is inconsistent with these Terms, these Terms will prevail.
1.3. If any statement on the Website is inconsistent with these Terms, these Terms will prevail.
2. Website Terms and Conditions
2. Website Terms and Conditions
2.1. The information provided on the Website is general in nature and relates to the Services offered. While care is taken to ensure accuracy, no guarantee is provided that the information is complete or up to date. It does not constitute professional advice and should not be relied upon as such.
2.1. The information provided on the Website is general in nature and relates to the Services offered. While care is taken to ensure accuracy, no guarantee is provided that the information is complete or up to date. It does not constitute professional advice and should not be relied upon as such.
2.2. To the maximum extent permitted by law, From the Start Pty Ltd excludes all liability for any loss or damage arising out of or in connection with your use of the Website or its content.
2.2. To the maximum extent permitted by law, From the Start Pty Ltd excludes all liability for any loss or damage arising out of or in connection with your use of the Website or its content.
2.3. All content on the Website is subject to copyright and intellectual property laws. It must not be reproduced, distributed, or used for commercial purposes without written permission from From the Start Pty Ltd.
2.3. All content on the Website is subject to copyright and intellectual property laws. It must not be reproduced, distributed, or used for commercial purposes without written permission from From the Start Pty Ltd.
2.4. Any links to third-party websites are provided for convenience only. From the Start Pty Ltd does not control or endorse these sites and accepts no responsibility for their content.
2.4. Any links to third-party websites are provided for convenience only. From the Start Pty Ltd does not control or endorse these sites and accepts no responsibility for their content.
2.5. You are responsible for ensuring the security of your information and payments made electronically through the Website. From the Start Pty Ltd does not warrant payment security and excludes liability for loss due to cyber crime or technical failure.
2.5. You are responsible for ensuring the security of your information and payments made electronically through the Website. From the Start Pty Ltd does not warrant payment security and excludes liability for loss due to cyber crime or technical failure.
3. Services
3. Services
3.1. From the Start Pty Ltd will provide the Services agreed between you and us, as advertised on the Website or otherwise communicated.
3.1. From the Start Pty Ltd will provide the Services agreed between you and us, as advertised on the Website or otherwise communicated.
3.2. Services are provided by appointment, consultation, or online delivery.
3.2. Services are provided by appointment, consultation, or online delivery.
3.3. All Services are delivered in accordance with relevant professional codes of conduct and standards, where applicable.
3.3. All Services are delivered in accordance with relevant professional codes of conduct and standards, where applicable.
3.4. From the Start Pty Ltd does not provide medical, diagnostic, or midwifery services. Any concerns regarding your child’s health should be directed to your doctor or a qualified medical practitioner.
3.4. From the Start Pty Ltd does not provide medical, diagnostic, or midwifery services. Any concerns regarding your child’s health should be directed to your doctor or a qualified medical practitioner.
4. Appointments
4. Appointments
4.1. Services require pre-booking for a specific date and time (Appointment).
4.1. Services require pre-booking for a specific date and time (Appointment).
4.2. Appointments must be booked and paid for in full before Services are delivered.
4.2. Appointments must be booked and paid for in full before Services are delivered.
4.3. From the Start Pty Ltd reserves the right to decline, reschedule, or cancel an Appointment at any time.
4.3. From the Start Pty Ltd reserves the right to decline, reschedule, or cancel an Appointment at any time.
4.4. Appointment times, duration, service inclusions, and fees are set by From the Start Pty Ltd at its discretion.
4.4. Appointment times, duration, service inclusions, and fees are set by From the Start Pty Ltd at its discretion.
4.5. Service fees are as stated on the Website and may change from time to time. Fees are accepted by you upon making a booking.
4.5. Service fees are as stated on the Website and may change from time to time. Fees are accepted by you upon making a booking.
5. Payments and Refunds
5. Payments and Refunds
5.1. Payment Terms
5.1. Payment Terms
Payment for Services is required in full at the time of booking, unless otherwise agreed in writing.
Payments can be made via the methods listed on the Website (e.g., debit/credit card, bank transfer, or approved invoicing for NDIS participants).
Where invoicing is used, payment is required within 7 days of the invoice date, unless otherwise agreed.
5.2. Pricing
All fees for Services are listed on the Website and/or in written communication from From the Start Pty Ltd.
Fees may vary depending on the type of Service (e.g., counselling, group programs, education courses, community workshops, or NDIS-funded supports).
Prices are subject to change at any time. Any changes will be updated on the Website and communicated to clients prior to booking.
For NDIS participants, fees are charged in line with the current NDIS Price Guide and may be adjusted if the NDIS updates its pricing structure.
Where additional time is required beyond the scheduled appointment, additional fees will apply at the standard hourly rate.
5.3. Cancellations and Refunds
From the Start Counselling & Support Services has a 24-hour minimum notice cancellation policy for all pre-booked appointments.
If you provide less than 24 hours’ notice, a $100 fee will apply.
If you provide less than 12 hours’ notice or do not attend, the full service fee will be charged.
These fees are out-of-pocket expenses and are not eligible for rebates through private health funds.
This policy exists to ensure:
Respect for Scheduled Time: last-minute cancellations prevent another client from accessing support.
Fair Access for All: without sufficient notice, clients on the waiting list may miss an opportunity to receive care.
If From the Start Pty Ltd cancels an Appointment, you will be entitled to a full refund or reschedule at no additional cost.
5.4. How to Cancel or Reschedule
If you need to cancel or reschedule your appointment, you must contact us via:
If you need to cancel or reschedule your appointment, you must contact us via:
Email: connect@fromthestart.com.au
Phone: 0491 090 717
5.5. NDIS Participants
Services delivered under NDIS funding are subject to the rules of the NDIS Price Guide and your Service Agreement.
Short Notice Cancellations (less than 2 clear business days’ notice) may still be billed to your NDIS plan, in accordance with NDIS policy.
Service Agreements outline cancellation terms specific to NDIS participants.
5.6. Refund Processing
Approved refunds will be processed using the original method of payment within 7–10 business days.
From the Start Pty Ltd is not responsible for delays caused by third-party financial institutions.
5.7. Credits
In some cases, From the Start Pty Ltd may, at its discretion, offer a credit for use against future Services instead of a refund. Credits must be used within 12 months of issue.
6. Limitation of Liability
6.1. The effectiveness of Services depends on your full and accurate disclosure of relevant information regarding your child and family circumstances.
6.1. The effectiveness of Services depends on your full and accurate disclosure of relevant information regarding your child and family circumstances.
6.2. From the Start Pty Ltd accepts no responsibility for outcomes where information provided is incomplete or inaccurate.
6.2. From the Start Pty Ltd accepts no responsibility for outcomes where information provided is incomplete or inaccurate.
6.3. All Services are informed by evidence-based best practice in parenting, counselling, and child development. However, advice provided may not achieve a particular outcome for every child or family.
6.3. All Services are informed by evidence-based best practice in parenting, counselling, and child development. However, advice provided may not achieve a particular outcome for every child or family.
6.4. From the Start Pty Ltd cannot provide medical assessments or prevent medical conditions. You should always seek urgent medical advice from your doctor or emergency services if you have concerns about your child’s health.
6.4. From the Start Pty Ltd cannot provide medical assessments or prevent medical conditions. You should always seek urgent medical advice from your doctor or emergency services if you have concerns about your child’s health.
7. Privacy Policy
7. Privacy Policy
7.1. Commitment to Privacy
7.1. Commitment to Privacy
From the Start Pty Ltd is committed to protecting the privacy and confidentiality of all personal information we collect. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards, ensuring that your personal information is handled in a lawful, fair, and transparent manner.
From the Start Pty Ltd is committed to protecting the privacy and confidentiality of all personal information we collect. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards, ensuring that your personal information is handled in a lawful, fair, and transparent manner.
7.2. What Personal Information We Collect
7.2. What Personal Information We Collect
The types of personal information we may collect include, but are not limited to:
The types of personal information we may collect include, but are not limited to:
Contact details (name, phone number, address, email)
Date of birth and demographic details
NDIS number and plan details (if applicable)
Health, developmental, and family information relevant to service delivery
Payment and billing information
Records of communication with us (emails, calls, notes from appointments)
7.3. How We Collect Information
Directly from you, your child, or your authorised representative (e.g., parent, carer, support coordinator)
Through our Website, booking systems, and electronic forms
From other service providers, health professionals, or agencies, but only with your consent (except where required by law)
7.4. Why We Collect and Use Information
We collect and use personal information to:
Provide safe and effective services tailored to you and your family
Communicate with you regarding appointments, services, and feedback
Manage billing, payments, and NDIS claims
Meet our legal and regulatory obligations (NDIS, AHPRA, child safety legislation)
Improve our services through quality assurance and feedback processes
7.5. Storage and Security of Information
Information is stored securely in electronic systems protected by passwords, encryption, and restricted access.
Paper records (if used) are kept in locked storage with controlled access.
We take all reasonable steps to prevent unauthorised access, misuse, loss, or disclosure of your information.
7.6. Disclosure of Information
We will not disclose personal information to third parties except where:
You provide consent
It is required to deliver services (e.g., sharing relevant information with contractors or allied health professionals involved in your care, under confidentiality agreements)
It is required by law, such as mandatory reporting to child safety authorities, law enforcement, or the NDIS Commission
It is necessary to prevent or lessen a serious risk to the life, health, or safety of a person
7.7. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections if the information is inaccurate, incomplete, or out of date
Withdraw consent for the use of your information (where it is not required by law or contract)
Make a complaint if you believe your privacy has been breached
7.8. Accessing or Correcting Your Information
Requests for access or correction can be made in writing to From the Start Pty Ltd. We will respond within a reasonable timeframe (usually within 30 days).
7.9. Complaints About Privacy
7.9. Complaints About Privacy
If you believe we have not handled your personal information appropriately, you may lodge a complaint with us in writing. We will investigate and respond within 30 days. If you are not satisfied with the outcome, you can escalate your complaint to:
If you believe we have not handled your personal information appropriately, you may lodge a complaint with us in writing. We will investigate and respond within 30 days. If you are not satisfied with the outcome, you can escalate your complaint to:
The Office of the Australian Information Commissioner (OAIC)
The NDIS Commission (if related to NDIS services)
7.10. Retention of Information
Personal information is retained for the period required by law and professional standards. When no longer required, information is securely destroyed or permanently de-identified.
8. Governing Law
8. Governing Law
8.1. These Terms are governed by the laws of Queensland, Australia.
8.1. These Terms are governed by the laws of Queensland, Australia.
8.2. You agree to submit to the jurisdiction of the Queensland courts in relation to any disputes arising under these Terms or from the provision of Services.
8.2. You agree to submit to the jurisdiction of the Queensland courts in relation to any disputes arising under these Terms or from the provision of Services.
8.3. From the Start Pty Ltd is covered by professional indemnity and public liability insurance.
8.3. From the Start Pty Ltd is covered by professional indemnity and public liability insurance.
Page updated
Google Sites
Report abuse